Hundreds of consumers across Europe have been hit with surprise subscription renewals — no email, no notification, no chance to cancel. We're organising a collective response.
PawChamp sells dog training programmes as "X-month plans" — language carefully chosen to avoid the word subscription. When the plan ends, your payment is silently auto-renewed at full price. No reminder email. No notification. Many customers only find out when they see the charge on their bank statement.
PawChamp's own policy states they "do not guarantee reminder notifications" before a trial expires and claim it's the consumer's responsibility to track renewal dates. This directly contradicts EU consumer protection law.
When customers request refunds, PawChamp imposes conditions that are nearly impossible to meet: you must have completed the course for 7 consecutive days, contacted support at least twice, and requested a refund within 30 days of the original purchase — not the renewal. For most people who were unaware of the renewal, that window has already passed.
"I signed up for a 1-month trial which I never used. Three months later I was charged £39 without any notice."
— Trustpilot reviewer
"I was charged a renewal fee of $49 without an email stating this was coming up or due. Unlike pretty much every other company, they sent no prior notification."
— Trustpilot reviewer
"I was unknowingly charged $79.99 every 3 months for over a year despite never receiving meaningful product or support. They refused to refund even the most recent charge."
— Sitejabber reviewer
"They advertise 'X-month plans' with prices in large bold letters. The tiny print acknowledges this is not advertised as a subscription — it discusses automatic 'conversion' to a subscription model."
— Trustpilot reviewer
A note on PawChamp's review ratings: At first glance, PawChamp may appear to have decent ratings on some platforms. Don't be misled. Many of the positive reviews are about the training content itself — and were often left during the initial trial period. The billing complaints only surface later, when the silent renewal hits. To see the real picture, filter reviews by 1-star ratings on any platform and look for keywords like "renewal", "charged", "subscription", or "refund". You'll find a consistent pattern of consumers who were charged without notification and denied refunds.
Read our full analysis of PawChamp's review manipulation → We document 13 indicators of artificial review inflation, including bot-speed company replies (12 seconds), single-use accounts, and the EU laws these practices violate.
PawChamp's practice of charging renewals without prior notification violates consumer protection legislation at both EU and national level.
EU Consumer Rights Directive (2011/83/EU)
European Parliament and Council, 25 October 2011
Requires that consumers receive clear pre-contractual information about auto-renewal terms, including the conditions for terminating the contract. Businesses must ensure consumers can make an informed decision before any recurring charge.
Ley 10/2025, de 26 de diciembre — Ley de Servicios de Atención a la Clientela
BOE, 27 December 2025 (Spain)
Requires companies to notify consumers at least 15 days before any automatic subscription renewal, and to facilitate voluntary cancellation. Applies to all fixed-duration contracts subject to renewal, regardless of how the subscription originated. Companies have until December 28, 2026 to comply.
PayPal Buyer Protection Policy
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Consumers can open disputes for billing issues including unauthorized recurring charges. Merchants can — and are expected to — issue refunds through PayPal's Resolution Center while a dispute is active.
Go to paypal.com/disputes, find the PawChamp charge, and select "I have an issue with a subscription or recurring payment." State that you received no renewal notification.
Send a refund request to help@paw-champ.com citing the EU Consumer Rights Directive and your national consumer protection law. Use our template below.
If you're in Spain, file with your local OMIC (Oficina Municipal de Información al Consumidor) or your autonomous community's consumer protection office. In other EU countries, contact your national consumer authority.
Add your name below. The more affected consumers we gather, the stronger our collective complaint to EU consumer authorities and the greater the pressure for PawChamp to change their practices.
Add your details so we can coordinate. Your information will only be used for this action and will not be shared publicly.
This collective action is organised by Lluís Gassó Villarejo, an affected consumer based in Spain. After being charged €79.80 for a silent auto-renewal and having a refund refused, I decided that no one should have to fight this alone.
Contact: lluisgasso@gmail.com